Privacy,
kept simple.

What we collect

What you send us through our forms, WhatsApp, email or a booked call: your name, email, company, website, phone if you add it, your brief and any files. If you chat with DN Assist, our website assistant: your messages, and only if you agree, your name, email and project details. When you pay, our payment providers process your payment details; we never see card numbers.

Why

To reply to you, quote, book calls, deliver your project and keep accounting records. If you opt in, to send you our monthly offers email.

Who processes it

Netlify (hosting, forms, file uploads and our function storage), Zoho Mail (email), Anthropic (runs DN Assist; data sent through its API is not used to train its models), Cal.com (call bookings), CallMeBot (sends us WhatsApp alerts that contain only a first name and the type of project, never your contact details or files), Payoneer (card and bank payments), NOWPayments (crypto payments). The guide page embeds YouTube only after you press play.

To make a film you have ordered (never during a Review NDA review), we may send the brief, product photos and references a shot needs to the AI production tools we use: Higgsfield, Google (Flow and Gemini), OpenAI, Runway, Kling and ElevenLabs. If your material must not go to one of them, tell us before production starts and we'll work without it.

DN Assist, our website assistant

DN Assist is an AI agent, and it says so. To answer you, the messages you type in the chat and the project brief it keeps are sent to Anthropic, which runs the Claude model behind it. We don't store chat transcripts: the conversation stays in your browser tab and is cleared when you close the tab or tap Start over. Every conversation is separate: nothing you say is ever shown or used in anyone else's chat. On our side we keep only counters for rate limits and costs, using a scrambled (one-way hashed) version of your IP address that cannot be turned back into it.

Booking a call

If you book a call in the chat, your name, email, time zone, the time you chose and your brief go to Cal.com, which creates the booking and emails the invite to you and to Nebras. Nothing is booked until you tick the box and tap Book it.

Your brief to Nebras

When you tap "Yes, send it" in the chat (or book a call), your name, email, brief and a short note from DN Assist are emailed to Nebras at nebras@filmsbydn.com, and to no one else. The chat never emails you or any address you type. If that email can't be delivered at once, we hold it for at most 3 days to retry, then delete it.

The Review NDA

If you accept our Review NDA in the chat, we record your name, company, email, the time and the NDA version, and email Nebras a copy. We keep this record for 3 years as evidence of the agreement, then delete it. You can download your own copy from the chat.

Reviews

When you leave a review we publish your name, role, company, rating, text and, for work emails, your company's domain. We never publish your email address. Reviews are verified before they go live, and every rating is published, not only the good ones. If you paid for an order, we use that order's email once, after delivery, to invite you to review it.

Analytics

We count visits and clicks with our own analytics: page, referring site, country, device type and which buttons were used. No cookies, no IP addresses stored, no tracking across other sites, and nothing is sold or shared. Your browser's Do Not Track or Global Privacy Control setting turns it off completely. We keep daily totals and anonymous visit summaries (country, device, referring site, pages and actions, never who you are) for up to 400 days.

How long

Project records are kept as long as needed for the project and for accounting. Offer subscribers are kept until they unsubscribe. Analytics are kept as daily totals. Files uploaded through our website forms are deleted automatically 30 days after upload; what a project needs is kept for that project. Ask and we delete your files and messages at any time.

Security

How we protect your brief, files and payments: Security & privacy.

Offers email

One email a month, only if you ticked the box. Reply "stop" to any email and we remove you.

Your rights

Ask us at any time to see, correct or delete your data: nebras@filmsbydn.com.

Cookies

We don't use advertising, tracking or analytics cookies. The site may remember small preferences in your browser, like having seen the intro or your open chat with DN Assist, and uses a random id for the current tab (session storage) for our analytics and the chat; it disappears when you close the tab.